This means everyone from claims processors to repair shops need to rethink customer service to compete. Read the Crash Course report by clicking here.
CCC, together with its affiliates, provides cross-industry solutions to support the vehicle lifecycle. Founded in 1980, CCC's solutions and big data insights are delivered through the CCC ONE™ platform to a vibrant network of 350+ insurance companies, 24,000+ repair facilities, OEMs, hundreds of parts suppliers, and dozens of third-party data and service providers. Annually, over 24 million estimates and 16 million repairs are processed on CCC’s products and services, and CCC also provides access to car-related services for millions of consumers via carwise.com. Additionally, Auto Injury Solutions Inc. – a CCC company – provides customizable, end-to-end, casualty solutions to auto insurers for the handling of first and third-party claims. The collective set of CCC’s solutions inform decision-making, enhance productivity, and help customers deliver faster and better experiences for end consumers. Learn more about CCC at cccis.com.