eBay Motors provides instant access to auto techs with Virtual Tech

Oct. 20, 2017
Virtual Tech enables buyers to shop and connect with Automotive Service Excellence certified techs via an add-on cost. The service gives buyers expert advice on what to purchase and how to install parts.

This week, eBay Motors introduced Virtual Tech and tire installations in the U.S. Both services cater to shoppers who want to save time, seek expert advice and experience a higher standard of convenience.

Virtual Tech: Expert parts advice

Virtual Tech enables buyers to shop and connect directly with Automotive Service Excellence (ASE) certified technicians via an add-on cost. The new service gives buyers expert advice on what to purchase and how to install parts in order to repair or upgrade their cars or trucks. Virtual Tech sessions can be purchased for 10-minute ($19.95) or 20-minute ($49.95) durations; and, for a limited time, these sessions will be discounted to $14.95 and $44.95, respectively.

"When shopping for parts and accessories, many of our buyers may stumble across a question or need directions when it comes to the installation process," said Todd Madeiros, Vice President of Parts & Accessories at eBay. "With our new Virtual Tech add-on, we're bridging the gap and helping to connect shoppers with experienced professionals, while also providing them with our massive selection of inventory."

Tire Installation

This week, eBay's tire installation services will available to all U.S. shoppers. Shoppers who purchase tires on eBay can opt to have them shipped to a local installation location at no additional cost. With 9,000 installation locations across the U.S. and tire inventory that spans across all major brands, eBay Motors is redefining the automotive shopping experience.

"Every seven seconds, a wheel or tire part is sold on eBay Motors in the U.S.," said Madeiros. "Now, with tire installation services, shoppers have access to eBay's tire inventory, plus the added convenience of expert local installation to fully complete their automotive needs."

Here's how the tire installation service works:

  • With My Garage and a convenient tire size finder, buyers can take advantage of eBay Motors' customized fitment capabilities. Shoppers may browse a selection of tires that fit their vehicle make and model.
  • The buyer selects their preferred tires and chooses from a list of trusted installers based on their preferred location and price.
  • Shortly after the tires are purchased, the buyer contacts the desired tire shop to schedule an appointment for installation.
  • Buyers drive their car to the shop. Their tires will be ready for installation.

Tire installation services include mounting tires on rims, wheel balancing, and installing new rubber valves. Powered by eBay's add-on services, eBay's structured data initiative matches buyers with tires that fit their vehicle, and service prices that reflect installation for the number of tires purchased.

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