Autologic Diagnostics announces the celebration of the first anniversary of its Assist solution, the world’s first and only fully integrated, cloud-based diagnostic support system. Assist combines the AssistPlus diagnostic device with real-time access to a team of brand specific master technicians around the globe. They work in concert to fix vehicles fast, improve productivity and increase revenue at repair shops around the world.
Autologic initially developed its proprietary master technician support concept several years ago, but the release of AssistPlus prompted the first fully-integrated diagnostics support system of its kind. This fault-to-fix support function spans more than 100 dealer-trained technicians, operating from offices in the U.K., U.S., Germany and Australia.
Autologic Assist addresses the ever-increasing complexity involved in diagnosing and repairing cars today, especially those challenges associated with complex European vehicles. By integrating expert knowledge and service, innovative software and the multifaceted AssistPlus device, Autologic Assist helps ensure that vehicle faults are both identified and fixed quickly.
“It’s a dual anniversary. I joined the company just as our revolutionary AssistPlus was launched. In the past year, we have seen many milestones, including the addition of eight new chassis to the device, improvement to the user interface based on customer requests and the provision of more than 200 data updates,” explained Jeremy Fry, Autologic CEO.
“With its Wi-Fi connectivity and integration into our Fault-to-Fix CRM platform, AssistPlus affords customers faster access to our unparalleled technical support teams. Probably the best evidence can be seen when our technical sales teams demo the device in a workshop and end up actually fixing a problematic car right then and there. Our industry is evolving at a rapid pace, and we are working at the same speed to further enhance our distinctive service offerings, such as the recently launched complementary AssistMobile app, with more exciting announcements coming soon. Soon we will present our 2000thAssistPlus unit to a lucky customers, which is a major achievement and yet another Autologic milestone to celebrate,” Fry concluded.
From the more than 300,000 cases submitted by customers in the past 12 months, Autologic’s 100+ Assist technicians providing support worldwide:
• Received in excess of 50,000 cases displaying fault codes from AssistPlus
• Identified 15,000+ individual fault codes
• Supported more than 1,200 different automobile models
• Successfully fixed 97.5 percent of all cases submitted
For more information, visit www.autologic.com
