Autologic Diagnostics, a worldwide provider of an aftermarket automotive diagnostics solution that enables repair shops to quickly identify faults and repair cars faster, announced the appointment of new professionals to its team along with an employee promotion at its Commack, Long Island, N.Y. North American headquarters.
With growing, broader acceptance of its newly released Autologic Assist diagnostics support solution, the Company named Laura Boccardo, marketing manager; Gary Mueller, operations manager and promoted Justin Kidd to the post of new product specialist.
Boccardo brings more than 13 years of marketing expertise to her new role. As marketing manager, she will oversee all marketing and sales-related marketing efforts for the Company’s North American operations. Prior to joining Autologic, Boccardo served in various marketing management roles, including, among others, those at TRI-ED Distribution, a security distributer based in Woodbury, Long Island, N.Y. and IVCi, LLC of Hauppauge, Long Island, a N.Y. provider of collaboration solutions . She has a proven track record for helping elevate marketing efforts for various high-tech companies. Boccardo is a resident of Huntington, and holds a Bachelor of Arts degree from Marymount Manhattan College in New York N.Y.
Mueller is responsible for customer service management for Autologic’s North American clients. In this position, he will manage the Company’s North American call center, based in its Commack headquarters. A seasoned customer service expert who has helped numerous companies add additional revenue streams and drive bottom-line profits, Mueller joins from Air Techniques, a Melville-based manufacturer of products for the dental and medical industries. There he oversaw technical support and customer service. Earlier, he managed call centers for Planned Parenthood Hudson Peconic in Smithtown and Santinelli International in Hauppauge earlier in his career. Mueller, who resides in Commack, earned his Bachelor of Science degree in business administration from the University of Missouri; Columbia, Mo.
Concurrent with the new hires, the Company promoted Justin Kidd to the role of new product specialist. Kidd joined Autologic in 2010 as technical support representative and, in 2012, was promoted to head of technical support, a position in which he headed all efforts of the North American technical support group. In his new capacity, Kidd, a certified Mercedes-Benz and BMW master technician who has spent more than a decade in the automotive industry, is focused on creating detailed and insightful technical content and hosting weekly webinars to educate and share data with Autologic’s fast-growing customer base. During his tenure, Kidd has instructed multiple training classes at the Autologic Conference and Tech Sessions (ACTS), one of the largest aftermarket European vehicle training seminars.
“With these new appointments and Justin’s promotion, we are rounding out the North American professional team, adding a range of talent that is helping demonstrate the capabilities of our new, integrated aftermarket automotive diagnostic solution to the marketplace. As the only company with a cloud-based device that brings together third-party data resources, top-notch service capabilities and hardware in one single solution, Autologic is well positioned to help repair shops throughout the country enhance productivity, improve revenue and increase car count. Each of these professionals will play a key role in our quest to continue to help our customers across North America achieve that, and we look forward to their respective contributions,” noted Kevin FitzPatrick, president of Autologic North America.
About Autologic
Based in the U.S. and the UK, Autologic Diagnostics is a worldwide provider of an aftermarket automotive diagnostic system, Autologic Assist, which enables mechanics and repair shops to quickly identify faults in vehicles and repair cars faster. This “fault-to-fix, fast” approach allows vehicle problems to be determined quickly and correctly the first time, with fewer dealership referrals. As a result, users and repair shops realize improved productivity, increased financial benefit and enhanced customer satisfaction.
Autologic Assist is the first and only fully integrated diagnostic support system of its kind because it joins -- on a multi-financial device with one screen – online data resources and superior diagnostic tools together with real-time access to a team of 100+ master technicians around the globe. From Assist Centers in the United States, United Kingdom, Australia and Germany, the Company serves more than 8,000 customers spanning 120+ countries and specializes in catering to repairs primarily associated with European vehicles. In 2015, Autologic Assist technicians provided support worldwide, fixing more than 300,000 issues; identifying in excess of 850,000 fault codes; and, supporting more than 1,000 automobile models. Autologic Assist caters to automotive repairs for BMW, MINI, Mercedes-Benz, Volkswagen, Audi, Jaguar, Land Rover and Volvo vehicles.
For more information, visit www.autologic.com or follow the Company on Twitter @autologicassist and on LinkedIn.
