The answer to how to handle skips isn't a one-size-fits-all solution. Contacting the skip immediately is the first step in every situation. A polite text or call reminds the customer of their obligation to you. If you get ignored, that's the time to consider your options.
Brian Fahlgren started in the tool business in 1998. Fahlgren has been an employee dealer, franchised dealer, and district manager for two different flags. In 2018, he returned to the driver's seat of his own tool truck. Providing premium service and his continuous "close to perfect" attitude, he achieved his goal of being a Top 10 dealer for Cornwell Quality Tools. He and his wife of over 44 years recently retired, moving from Oregon to the endless summers of Beverly Hills, Florida.
