It's ten o'clock on a Tuesday -- are you the dealer that everyone knows will be there every week at the same time? If you do have to skip a shop because of a delay at another shop, don't just do a drive-by. Call or shoot the shop a text. Make sure they weren't depending on you for a special tool or a needed warranty. Customers are more likely to buy from a dealer they can depend on. You can't hope to have successful sales and collections if you're not consistent.
Brian Fahlgren started in the tool business in 1998. Fahlgren has been an employee dealer, franchised dealer, and district manager for two different flags. In 2018, he returned to the driver's seat of his own tool truck. Providing premium service and his continuous "close to perfect" attitude, he achieved his goal of being a Top 10 dealer for Cornwell Quality Tools. He and his wife of over 44 years recently retired, moving from Oregon to the endless summers of Beverly Hills, Florida.
