If you are a habitual complainer, whiner, doomsday advocate, political hack, or other fanatical radical keep your opinions and thoughts to yourself, as they have no place in a selling environment. You may not know it, but your customers will remember and talk about your complaining. They might even begin to avoid you! I love this saying: “He complains so much that he would complain if he were hung with a new rope.”
Alan W. Sipe has spent the last 42 years in the basic hand tool industry including positions as President of KNIPEX Tools North America, Sr. VP Sales and Marketing at Klein Tools, Manager Special Markets at Stanley Tools and sales management at toolbox manufacturer Waterloo Industries. Currently Sipe is the owner of Toolbox Sales and Consulting specializing in sales strategy, structure, development and training. Sipe can be reached at [email protected] or 847-910-1063. Connect with Sipe on LinkedIn.
