• Sales Tip: Ask customers questions using the word "yours"

    This simple method takes closing the sale up a notch.
    March 12, 2020

    Now it is time to ask for the order using the word “yours.”

    “Since that feature is important to you, we will order it with yours. Is delivery next week okay?” “I can bring yours here next week, is Tuesday okay for you?” “That is a great color choice, I will order yours in red.” 

    These are all easy, simple, smooth, and non-threatening ways to ask for an order. 

    Another closing approach that works well is the “either, or, and both” close. 

    “Do you want the screwdriver set, the nut drivers set, or both?” “Do you want the SAE socket set, the metric set, or both?”

    About the Author

    Alan Sipe

    President, Toolbox Sales and Consulting

    Alan W. Sipe has spent the last 42 years in the basic hand tool industry including positions as President of KNIPEX Tools North America, Sr. VP Sales and Marketing at Klein Tools, Manager Special Markets at Stanley Tools and sales management at toolbox manufacturer Waterloo Industries. Currently Sipe is the owner of Toolbox Sales and Consulting specializing in sales strategy, structure, development and training. Sipe can be reached at [email protected] or 847-910-1063. Connect with Sipe on LinkedIn.

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