Sales Tip: Print a list to keep track of customers

At every stop, Nick Hebert, New Orleans tool dealer with Cornwell Quality Tools, prints a list of what each customer ordered and their current balance. The list also includes every customer’s phone number. He makes it a point to call all customers he doesn’t get to see at the shop to see if they need anything or want to make a payment.

About 80 percent of his customers pay with a credit or debit card. The rest mostly pay cash; Hebert only accepts personal checks from customers he knows well. He has a sign in the truck stating there is a $35 fee for any check that doesn’t clear.