When a shop receives phone calls from customers, CallerID.com's software scans each incoming call to automatically pull up a customer's account information onto the computer before answering the phone. This allows employees to quickly scan the customer's account and "remember" the caller without asking for their information. Instead of being just another caller, the customers feel remembered and valued. Customers that feel valued become loyal clientele, dramatically increasing customer retention.
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Photo courtesy of Mayhew Tools
Photo courtesy of Matco Tools
