Our 2023 report shows that, although loyalty and commitment to ERP solution providers remains high, business leaders expect significant support and extensive training in return. Businesses look to partner with ERP providers to help them overcome the challenges they’ll encounter on the journey. While technology leaders are highly confident in navigating the purchase, they need strong support later, particularly during planning, implementation, and go-live. To help address these challenges, business leaders want a dedicated team that provides continuous support and consistent communication throughout the entire process. They want more transparency, particularly around pricing, security, data migration, release cadence, and functionality.
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