LAS VEGAS —CCC Information Services Inc.’s has developed CCC ONE, a platform designed to be a single point of entry across the auto claims and collision repair environment.
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“As the number of procedures to process a claim and complete a repair continues to grow, it only magnifies the fundamental flaw in the way shops have to manage the process in its entirety,” says Jim Dickens, general manager of the Automotive Services Group at CCC. “Today, a shop acts as a central hub to gather, input and distribute information – often to multiple parties at the same time – in order to move a vehicle through the repair cycle. A patchwork of systems is used to make this happen, creating a strain on both the shop’s productivity and technology.”
CCC ONE combines the estimating and shop management systems found in most collision repair shops into one system, he said. It also performs reporting, auditing, parts ordering, and allows shared workflow to provide status updates to insurers and rental car companies.
The product has been in development for 18 months, Dickens said. It is installed at about 100 customers and being used by about 50 customers. The company expects to have 200 customers signed by the end of 2008 and 500 by mid-2009, he said. Training takes about one day.
CCC ONE will allow for increased efficiency by replacing monthly DVD updates with biweekly updates offered on the Internet.
“This will allow collision repairers to manage their business instead of managing their software,” says Lou Kikos, vice president of corporate and strategic marketing.
