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SAN DIEGO, Calif. – AutocheX, Mitchell International's voice of the customer performance management group, recentlyhosted the seventh annual Premier Achiever Awards ceremony to honor collision repair facilities from throughout the U.S. and Canada for their exceptional achievements in customer service and satisfaction.
The Premier Achiever Awards recognize collision repair facilities that consistently demonstrate their commitment to customer service as reflected by their extremely high customer satisfaction scores. AutocheX provides customer satisfaction measurement and performance management solutions to the collision repair industry.
The Class of 2008 Premier Achievers attained scores in the top five percent of facilities that use the AutocheX service throughout the U.S. and Canada. They include collision repair facilities of all sizes, from small, family-run businesses to large consolidators, and represent 32 states across the U.S, as well as British Columbia, Canada. Over 28 percent of the facilities were repeat winners, having also won the award in 2007.
"We are delighted to recognize the 'best of the best' collision repair facilities in North America with the Premier Achiever Awards," says Jason Bertellotti, vice president of Mitchell Repair Solutions. "Clearly, these facilities go the extra mile for their customers. Not only do their high satisfaction scores reflect their ongoing commitment to customer care, but their efforts create loyal customers who will help them drive growth for the long-term through referrals and repeat business."
This year, Ohio-based True2Form Collision Repair Centers, Inc. had two of its North Carolina facilities win the award: the Mooresville and Wilmington North locations. True2Form President and CEO, Rex Dunn, attended the award ceremony and said, "True2Form is committed to satisfying 100 percent of our customers. Our team works really hard to meet this goal, and receiving the Premier Achiever Award helps validate that we're on the right track with our customers. We’re very proud of the Mooresville and Wilmington facilities for achieving this recognition of their outstanding dedication to customer service."
