NEW ORLEANS – Farmers Insurance Group of Companies and Zurich Financial Services are displaying new state-of-the-art Mobile Catastrophe Claims buses (MCCs), and 10 of the fleet of 35 Customer Care Vehicles (CCVs) at the New Orleans TPC golf course during the Zurich Classic, designed and built based on lessons learned from hurricanes Katrina and Rita.
“The mobile units enable the Farmers’ Catastrophe Corps to respond immediately and effectively and are the center-point for handling claims and servicing customers,” explains Farmers CEO, Paul N. Hopkins. “The buses and customer care vehicles have the most state-of-the-art equipment available anywhere in the United States.” Farmers says the MCC buses are 45 feet long, are built on a diesel platform and are the only diesel-powered buses in the insurance industry with built-in data satellite on top of the platform to service customers. They are also equipped with various advanced technology, such as built-in GPS navigation, security/safety system, noise-reduction generator, and in-motion satellite TV, which allows Command Center personnel to track inclement weather and urgent news reports when all other forms of communication are unavailable. Stationed at Farmers National Catastrophe Claims Center in Olathe, Kansas, they can be dispatched in a moment’s notice to any catastrophe in the contiguous United States. Each of the 35 Customer Care Team Vehicles consists of a Chevrolet Suburban or a GMC Yukon XL and a trailer, which is transformed into a claims-command center upon arriving at a disaster. The CCV trailers will be placed in Farmers’ 29 core states and available to deploy to any disaster in any of the contiguous United States within hours of a catastrophe to help Farmers customers with claims and non-customers with emergency supplies where needed. For more information visit www.farmers.com. | 
