Sales Tip: Establish a good customer base

July 19, 2017
Independent Dealer, Lynn Bazile recommends establishing a good customer base-- follow them to new shops, and pick up more customers along the way

Orlando-based independent distributor Lynn Bazile puts on about 900 miles per week serving customers, some of which he's known for four decades. He tells distributors to establish a good customer base and reap the rewards. 

"The whole secret to being independent is you get a good customer base, and when they move you just cherry pick and follow them," says Bazile. "What happens, and why I've had to adjust this territory so many times, [is that] the shop where he used to work, you've still got customers. Now the new shop where he goes, you pick up more customers there." 

Sponsored Recommendations

Cam & Crank Sensor Training Series

Today's advanced engines depend on accurate and consistent information from cam and crank sensors for performance, fuel economy and emissions, and not all cam and crank sensors...

Buying Your Next Diagnostic Tablet

When you last invested in a diagnostic tablet for your shop, did you consider it a potential gateway to increased revenue? Probably not. It’s likely you viewed it as a necessary...

Access Carside OEM Repair Data with MOTOR TruSpeed

Now available on all Autel MaxiSYS Ultra Series tools, MOTOR TruSpeed Repair delivers expanded OEM service and repair data within days of being published by

ADAS Case Study: From 10 Calibrations a Month to Over 10 A Day

Originally published by Vehicle Service Pros, March 26, 2024

Voice Your Opinion!

To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!