- Stepping up production of electric vehicles, with GM committed to bring 20 new electric vehicle models by 2023 as part of their vision of zero emissions
- Using aluminum for vehicle construction to reduce average gross vehicle weights to improve fuel economy, and lower energy consumption required in the manufacturing process
- Finding longevity in second-life applications for high voltage electric vehicle (EV) batteries
- Transforming the grounds around their facilities to nurture local wildlife
The latest Auto Physical Damage Industry Trends Report also includes Mitchell’s “Six Questions with Olivier Baudoux on Automation in Claims and Collision Repair.” Read the entire Auto Physical Damage Industry Trends Report.
The Casualty Edition: How Smart Automation Produces Stellar Claims Results
Selecting the right technology solutions can be overwhelming. In “The Power of Technology: Six Ways to Improve Casualty Claim Outcomes,” author Shahin Hatamian, Mitchell Vice President of Product Management, points out, “Technology-powered automation for claims processing pays off primarily in two areas: efficiency and consistency.”
With the technology available today, claims organizations could further advance their automation strategies, including increasing straight through processing rates, depending on their individual efficiency goals. Decisions made through automated rules that incorporate best practices, deliver consistent decisions, and bring key insights to the surface for the attention of adjusters.
Not only can outcomes and efficiency be improved, but the user experience for adjusters can be improved with automation as well. Automated systems produce valuable data that drive informed decisions and identify areas where corrections are needed. The data generated from these technology systems also enable users to compare their experience and results across the industry, providing insights into performance. By following Hatamian’s six tips, claims organizations can harness technology to achieve better outcomes.
“The Art of Creating a Physician Peer Review Panel: Contracting and Training,” part two of a series, advises that a structured monitoring and mentoring process is the key for onboarding and training the new physician advisor. “Specialized software systems can deliver a seamless approach for contracting with physician advisors,” say coauthors, Jackie Payne, Vice President, Medical Management Services, and Karen Atkins, Senior Director of Physician Advisor and Peer Review Operations at Mitchell. “It can produce documentation for auditing purposes, track re-credentialing activities, and shorten the time required for audits with URAC and other accrediting bodies.”
“It’s important to have the medical director involved not only in the interview process, but also in the training program as well. Peer-to-peer communication between the physician advisor and the medical director establishes a rapport that supports ongoing conversations about quality care and medical decisions,” the authors also advise.
The latest Casualty Industry Trends Report also includes Mitchell’s “Directed Pharmacy Care Drive Positive Results” and “2018 Recap and 2019 Predictions: P&C Regulatory and Legislative Changes.” Read the entire Casualty Industry Trends Report.