- CARSTAR North America Care Center to service all CARSTAR customers
- CARSTAR Cross-Border Insurance program leveraging the Care Center make it easier to handle repairs between the customer, the U.S. CARSTAR collision shop and the Canadian insurer\
- Expansion of the CARSTAR insurance team to provide CARSTAR store owners analytics-based performance reviews to meet PBA metrics
CARSTAR delivered 92 percent of its sales volume through insurance carriers in 2016, and saw growth with top 10 insurance carriers of 20 percent. Since 2016, more than 400 new DRPs have been added to the system. CARSTAR continues to lead the industry in KPI performance, include length of rental, cycle time and touch time. For more information about CARSTAR’s North American insurance program, contact Arlo Johnson or John Harvey.