Karen Cover, social media coordinator for the Automotive Group of UBM Americas, wrote a blog, “How to handle negative reviews.”
Ignoring online reviews because you don’t want to deal with social media and its potential negative feedback is a mistake that likely will hurt your shop or business. Businesses that don’t have a website and don’t use social media can still be victimized by negative online reviews through sites such as Yelp or Google. Negative reviews on those websites could hurt your business, so it’s important to monitor all online reviews of your business
Click here to read about methods you can use to manage social media and avoid negative reviews.
| FREE WHITEPAPER on Standard Operating Procedures (SOPs) | |
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Meeting your Key Performance Indicators (KPIs) obviously is important to you as a repair or collision shop owner or manager. But do your employees recognize the importance? Download our free whitepaper on Standard Operating Procedures. |
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