First 2016 "Who Pays for What" survey covers refinish labor billing, insurer payment practices

Feb. 2, 2016
Is your shop among the one in five who have never charged for weld-through primer when used on a job – or among the 68 percent who get paid for it most, if not all, of the time by the eight largest insurers?

Is your shop among the one in five who have never charged for weld-through primer when used on a job – or among the 68 percent who get paid for it most, if not all, of the time by the eight largest insurers?

This type of “Who Pays for What?” information is what shops and the industry can learn through the quarterly surveys conducted by CRASH Network and Collision Advice, including the latest of these surveys taking place throughout the month of February. Shops can take the survey by clicking here (https://www.surveymonkey.com/r/BW3KLF5).

“Even just taking the surveys can help remind shops about not-included operations they are likely doing yet perhaps not including on estimates,” Mike Anderson of Collision Advice said. “I hear from participating shops every week who tell me the surveys are making a difference in their business.”

Each of the four surveys explores a different area of shop operations. Previous surveys examined “Who Pays for What?” in terms of structural/frame and mechanical operations, aluminum repair labor rates, shop supplies and sublet mark-up.

The first of the four 2016 surveys focuses on more than two dozen “not-included” refinish-related operations, asking shop how frequently they are paid for each of the operations by each of the eight largest auto insurers in the country. New in this year’s refinish survey are questions related to how shops bill for refinish materials.

Shops can take the survey (during the month of February) by clicking here (https://www.surveymonkey.com/r/BW3KLF5). Survey participants will receive a 60-page report with complete survey findings, broken down by region, insurer and DRP vs. non-DRP, at no charge. The report also includes analysis and resources to help shops better understand and use the information presented

Anderson said the survey, which will take about 15-30 minutes, should be completed by the shop owner, manager or estimator who is most familiar with the shop's billing practices and the payment practices of the largest national insurers. Each shop's individual responses are held in the strictest confidence and are not released in any way; only cumulative data is released.

The results of previous surveys are also available online (www.collisionadvice.com/survey).

Collision Advice (www.CollisionAdvice.com) is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry. Mike Anderson and his team offer real-world, cutting edge training and guidance both in the classroom and one-on-one in the shop. 

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