CCC's Crash Course Report now available

April 9, 2014
The CCC Information Services 2014 Crash Report is now available.

Staying ahead of industry trends and marketplace dynamics is critical to success, but it can be hard to keep up or even comprehend how all of the pieces fit together. CCC Information Services is helping to make sense of it all, extending its sought after Crash Course report to include an infographic and a live webinar series. Crash Course, an in-depth report that focuses on the factors driving auto collision repair and total loss costs, is compiled using research and information from a wide range of sources and an aggregated set of data from CCC’s data warehouse, which includes approximately 140 million claims worth of information.

“The auto physical damage industry continues to move quickly as weather patterns, regulatory factors, advancements in technology and consumer preferences for products and services evolve and converge,” said Susanna Gotsch, lead analyst for CCC.  “This year’s report looks at these factors individually and together to help provide perspective on the overarching impact they are, and will continue to have, on our industry. We’re excited to extend the information reported on in Crash Course to other formats, which we hope will provide a more comprehensive view of the broader marketplace for collision repairers, insurance carriers, parts suppliers and other industry participants.”

Gotch spoke with ABRN about the Crash Report. Watch her comments here.

The Crash Course 2014 report, infographic and webinar series each take a unique look at market forces, technology advancements, the changing behaviors of today’s consumers, and the impact these dynamics have on automotive claims and collision repair. The Crash Course also includes data and analysis on auto claims frequency, loss and repair costs and parts utilization trends.

Crash Course Webinar Series – all webinars will be held at 1pm CDT.

April 15th – Vehicle Complexity and Repairability
A discussion on material sophistication and rising repair costs.  

April 22nd - A Consumer’s Journey
How the technology consumers use can improve the auto claims and repair experience and drive customer satisfaction.

April 24th – Data and Predictive Analytics
Modern applications of data and predictive tools are great for marketing your business and as good or better for helping to improve claims outcomes.

To download a copy of the Crash Course 2014 report and infographic or to register for a webinar, please visit:

About CCC Information Services Inc.
CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 21,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at

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