Permanent General selects Mitchell for claims solutions

Jan. 1, 2020
Permanent General Companies chose Mitchell as its exclusive provider of auto physical damage claims processing solutions. The Permanent General Companies, which operate in direct distribution channels under the brand name The General, is an insurance

Permanent General Companies chose Mitchell as its exclusive provider of auto physical damage claims processing solutions. The Permanent General Companies, which operate in direct distribution channels under the brand name The General, is an insurance group that handles many nonstandard or specialty policies.

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Under the terms of the agreement, the company will leverage Mitchell's WorkCenter solution, an end-to-end, physical damage claims settlement workspace for handling claims triage, assignment, resource look-up, repairable estimating, total loss valuation, review, compliance, and reporting.

"Permanent General selected Mitchell as its complete physical damage solution provider due to Mitchell's powerful estimating engine and trusted, consumer-friendly total loss valuation reports," said Vernon Ernst, National Physical Damage Manager, Permanent General Companies, Inc. "In addition, Mitchell innovations, such as WorkCenter's Claims Triage,will empower Permanent General to expedite the claims assignment process-ultimately reducing cycle time and increasing customer satisfaction."

"Mitchell is pleased to have Permanent General sign on exclusively to WorkCenter. We look forward to helping the company achieve high performance claims management with a reliable, flexible, and easy-to-use physical damage workspace. As Permanent General continues its rapid growth, WorkCenter can help to efficiently manage additional claims volume," said Scott Kozak, Senior Vice President, Sales and Service for Mitchell.

Mitchell WorkCenter is an open, modular, and end-to-end physical damage claims settlement solution that powers all of an insurer's physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting.

To learn more, please go to Mitchell.com/WorkCenter.

For more information about Mitchell, visit www.mitchell.com.

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