In this Remarkable Results podcast with Carm Capriotto, he speaks with Murray Voth, the owner and principal trainer of RPM Training and one of Canada’s most knowledgeable experts on the automotive industry.
Murray is focused on the customer experience. In this episode, Murray differentiates customer service vs customer experience and their specific advantages and disadvantages.
The talking points of this episode can be found at remarkablersults.biz/e591.
Carm Capriotto is the aftermarket podcast guy and hosts the industry's premiere podcast. Carm is connecting aftermarket professionals willing to share their wisdom so we all rise to new levels of success. The Remarkable Results Radio Podcast is where service professionals, technicians, business coaches, educators, and industry executives among others bring raw, unfiltered, honest, and sincere stories that shaped their success.
These are conversations worth hearing. Find powerful interviews and enlightening series on every major trend that is shaping the automotive aftermarket. Listen FREE on your favorite podcast listening app. Subscribe to the podcast and listen anywhere in the world. Listen on your favorite podcast listening app or on https://remarkableresults.biz/episodes. These are “Conversations Worth Hearing!”
