Trying to keep up with the latest news is no easy feat, but slipping on your headphones and tuning in for a podcast or two couldn't be easier. Find out what's new in the auto repair industry with this month's podcast playlist, covering topics from catalytic converters to interview tips for technicians.
1. Details matter
In this episode of Remarkable Results Radio, host Carm Capriotto and a panel of shop owners discuss how the complete customer experience package starts with having paid attention to details. When was the last time your shop was painted? Is the parking lot striped? What kind of coffee and amenities do you serve? Does your bathroom have extra hooks on the door?
Find the episode here.
2. Jim Kemper on catalytic converters
In this episode of Matt Fanslow's Diagnosing the Aftermarket A to Z, Matt is joined by Jim Kemper to discuss catalytic converters.
Find the episode here.
3. Plan for slow times
In this episode of Remarkable Results Radio, host Carm Capriotto is joined by a group of industry professionals to talk about how the aftermarket may be busy now, but what are your 'slow day action plans?'
Find the episode here.
4. Technician interview tips
In this episode of Beyond the Wrench from WrenchWay, Garrick Weaver, human resources director for the PennPower Group, shares interview tips for technicians, questions technicians should ask in an interview, and the importance of technician training/development.
Find the episode here.
5. Serving the community
In this episode of the ASA podcast, Al Oramas, president of Pro Auto Care, discusses serving the community and building a family culture at your business.
Find the episode here.
