Audatex North America, Inc. (Audatex), a wholly owned subsidiary of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry, today announced it will host a complimentary webinar, "Navigating the Top Challenges Facing Collision Repair Shops in 2013," on Feb. 27 at 1:00 p.m. EST. Online registration for the webinar is now available here: http://abrn.com/2013Challenges.
The fast-paced, one-hour webinar will feature Rick Tuuri, Audatex Vice President of Industry Relations, Neal Lowell, Senior Director of Product Management, and Dave Henderson, Executive Director of Audatex AutoWatch, as speakers. With more than 60 years of combined collision industry experience, these speakers will offer valuable insight into how to turn vehicle owners into long-term shop advocates, while also providing an overview of the following key industry trends:
The Automotive Physical Damage Economy: With average gross appraisal values now lower than they were in 2008, the webinar will address what to expect in the future as well as the shop implications of having older cars on the road and less of them coming in for repair. Bringing Technology Into the Front Office: The next frontier in collision repair involves complete transparency with customers, making it essential for today's shops to showcase their tools, technologies and expertise. By demonstrating vehicle options and repair processes graphically in the front office, shops can instill customer confidence, gain credibility, ensure the sale and create a better overall experience for vehicle owners. The Customer as King: Never before has the consumer had so much access to information – and the power to easily change repair shops if they are not treated to their liking. With that in mind, the webinar will focus on emerging technologies that make easily-accessible, self-managed claims a priority in order to keep vehicle owners empowered and informed throughout the repair process.
Audatex AudaNet PlatformTM Designed to Optimize the Customer Experience
The webinar follows Audatex' Fall 2012 North American debut of AudaNet™, its intelligent, next-generation claims and collision repair platform. AudaNet encompasses a range of updated, new and forthcoming AudaNet products focused on driving customer satisfaction by streamlining and enriching the entire claim and repair lifecycle -- from the first moment a collision occurs, through appraisal, repair and until that claim is settled.
Among these offerings is AudaNet Xpert™ AutoWatch, the company's web-powered repair tracking solution, which gives collision repair facilities a proven way to enhance customer service and improve customer communication by allowing vehicle owners to view the progress of their repairs online. Repairers use the solution daily -- via smart phone or desktop -- to upload and post digital photos along with the latest vehicle repair status information, keeping customers up to date through completion of the job.
With AutoWatch, vehicle owners can choose to receive vehicle status updates on the web, via email or text message, and can even share updates with friends via Facebook. More information on the complete AudaNet Platform including a high-impact video, detailed collateral and other materials is available on the AudaNet microsite at www.audanet.us.
