“It is our goal to train as many end-users as possible each year,” says category aftermarket manager Phil Varner. “Sound procedures help fleets get maximum performance from our products, and they also pay off for customers in improved safety and business performance.”
In 2010 alone, Timken’s sales and engineering teams trained more than 1,500 fleet employees on proper wheel-end service. The education focused on bearing handling, installation, ongoing maintenance, removal and damage analysis.
The standard training session combines printed materials, interactive media and hands-on exercises to help participants work adeptly with the company’s products.
This year Timken expects to train 5,000 more fleet employees in heavy duty wheel-end services through continued onsite activities along with expansion of the company’s multimedia training capabilities.“Training is a key part of our strategy in the heavy duty marketplace,” says category director Tom Tecklenburg. “It allows us to spend quality time with those who have put their trust in the Timken brand, while demonstrating our unparalleled expertise to new prospects,” he adds.
“Training creates new opportunities for Timken, our distributors and fleet customers, providing a venue to showcase our value proposition,” according to Tecklenburg, “and it brings more business prospects to our channel partners throughout the distribution chain.”
For more information, visit www.timken.com.