Shop Insight:Spend your time where it counts

Jan. 1, 2020
Are you spending your time where you should, with the small percentage of your customers responsible for the lion?s share of your sales volume?
As a regular columnist to aftermarket business, and a long time contributor to our sister publication Motor Age, Mitch has his pulse on service dealer issues. Write him a note with any comments or questions you might have. (For Mitch's Motor Age columns, click here.) I honestly planned to address one of the five subjects I shared with you last month. In fact, I started to do just that when I found myself compelled to confront a completely different topic, a topic that seems to take precedence over the others somehow: at least, in my own mind. You see the five topics I shared with you last month have to do with the

Voice Your Opinion!

To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!