The two-day training session guides users through all levels of functionality in the Mitchell 1 Manager and ManagerPlus system. Instructors will explore program setup values, inventory, reporting, best practices and advanced transactions as well as integration with aftermarket cataloging. The workshop explores both of Mitchell 1’s popular shop management solutions – Manager 5.9 and Manager SE™ (version 6.4) – since setup and operation is similar for these products. Users of both platforms will benefit from this training experience. Attendees will also learn about the Mitchell 1 SocialCRM™ customer retention and new customer acquisition service during a relaxed evening reception.
The workshop will be led by John Dwulet, senior product manager for Mitchell 1’s management software solutions, and Tim McDonnell, national training manager, who together have over 35 years of combined Manager and ManagerPlus training experience. Mitchell 1 support personnel will also be on hand. Attendees can expect lively discussions on how to use the management system to energize their business, increase profits and boost productivity.
“This advanced training workshop turns existing shop management system customers into power users who get the most out of their software and business,” said Dwulet. “The sessions will uncover strategies allowing attendees to compete successfully against dealerships; maximizing their maintenance and repair opportunities and further the relationship with the customer. Each time we conduct a workshop we repeatedly hear similar comments, such as ‘the workshop opened my eyes to new ways of doing things that have really helped me in my business.’ No matter how long you have had the software, you learn there are better and more efficient methods to operate the day-to-day business.”
Adds McDonnell, “For the experienced Manager user, the workshops provide two days of comprehensive training that increases the value of their shop’s software investment. The interaction between attendees sharing methods and tips, plus the new friendships everyone takes home, is priceless."
Attendees will be welcomed by a cocktail reception on Thursday, October 3 from 6:00 - 8:00 p.m. Workshop sessions run from 8:00 a.m. - 5:00 p.m., on Friday, October 4 and Saturday, October 5. The registration fee is $200 per attendee, plus applicable tax, and covers seminars, breakfast, lunch and refreshments each day. Participants are responsible for transportation to Jacksonville and hotel accommodations. Attendees may reserve rooms at the Hyatt Regency Jacksonville Riverfront and receive Mitchell 1’s special hotel rate by mentioning Mitchell 1/ShopKey Manager Training when making the reservation by calling (904) 588-1234. Registration must be completed by Wednesday, September 18.
Attendees can earn 30 AMI credits toward the Accredited Automotive Manager (AAM) designation by completing the workshop. At the end of each workshop, AMI course completion forms will be handed out to those attendees who wish to pursue AMI credits.
For more information or to register for Mitchell 1’s next Management System Training Workshop, visit the Management Workshop website.
About Mitchell 1:
Headquartered in Poway, California, Mitchell 1 has been the industry standard for quality repair information, estimating and management solutions to the motor vehicle industry for over 90 years. The Mitchell 1 family of products includes a complete line of integrated auto, medium and heavy truck online repair information designed to improve productivity and profitability. Mitchell 1’s ProDemand™ has revolutionized the way technicians repair vehicles and SocialCRM™ is the marketing solution that will help shops retain their current customers and acquire new ones in order to improve their bottom line profits. Mitchell 1 is a recipient of the ASE Blue Seal of Excellence award. For more information on Mitchell 1 products and services, visit the company’s website at www.mitchell1.com.