“Technicians have to find time for training when they can, so our goal at Mitchell 1 was to provide a training tool that they can use according to their schedule, when it’s best for them,” said Gary Hixson, market manager for ProDemand at Mitchell 1. “The new training videos provide customers with a convenient and easy way to learn about the ProDemand repair information software. By increasing the product knowledge, we will also be increasing customer satisfaction, which creates loyal, long term customers.”
The ProDemand training videos include:
Resources: Supported browsers, live training sessions, knowledgebase and support contacts
Vehicle Selection: Selection by year-make-model, VIN or vehicle history, recalls, vintage
Maintenance: Scheduled services by mileage intervals, indicator services and/or timed intervals
Codes: Fast access to testing information and wiring diagrams related for diagnostic trouble codes
Components: Fast access for descriptions, procedures, specs, locations and diagrams
Service Manual: Entire library of repair information covered for a selected vehicle
SureTrack: Time saving vehicle-specific data generated from millions of successful fixes; all gathered, analyzed and consolidated
Estimate Guide: OEM parts, labor times for repairs, scheduled maintenance, fluid types and capacities
Quotes: Saved estimates with user-entered items and customer information, taxes, fees, discounts and disclaimers
ProDemand delivers accurate repair information to help automotive technicians complete their repair jobs faster, easier and smarter, without the need for further research. ProDemand is concise, providing only the descriptions, procedures, specifications and diagrams that technicians need, so they don’t have to spend their valuable time sorting through volumes of information to find the one necessary item. SureTrack is currently offered as a free preview in ProDemand. Subscribers can contribute to and use information from the thousands of other technicians that are using the product, making it even more pertinent and valuable to everyone. For more information about ProDemand, visit www.prosdemandit.com.
About Mitchell 1:
Headquartered in Poway, California, Mitchell 1 has been the industry standard for quality repair information, estimating and management solutions to the motor vehicle industry for over 90 years. The Mitchell 1 family of products includes a complete line of integrated auto, medium and heavy truck online repair information designed to improve productivity and profitability. Mitchell 1’s ProDemand™ has revolutionized the way technicians repair vehicles and SocialCRM™ is the marketing solution that will help shops retain their current customers and acquire new ones in order to improve their bottom line profits. Mitchell 1 is a recipient of the ASE Blue Seal of Excellence award. For more information on Mitchell 1 products and services, visit the company’s website at www.mitchell1.com.
