Service relationship management: Driving uptime in commercial vehicle maintenance and repair

Fleets that employ an SRM approach to maintenance and repair events will be able to increase asset utilization (truck availability) by reducing Days out of Service (DOS). This ultimately maximizes return on assets (ROA), increases revenue and enhances productivity of your fleet assets. The results of a survey of ten fleet operators and ten service providers who attended the Decisiv Maintenance Summit in November 2012 offer some surprising statistics