VSP News: Kolman's Korner, Episode 50 - Buying parts in the heavy duty aftermarket

Fleet Maintenance editor David A. Kolman visits with John Blodgett, vice president, sales and marketing, for specialized management consulting and market research firm MacKay & Company, about the processes fleets use to buy parts in the heavy duty aftermarket.

Covered in their discussion are how these processes are changing, the growth of e-commerce for parts purchasing, where fleets are purchasing their parts online and what is being done online in addition to parts buying.