Florida shop owner learns customer service skills at MACS show

Danny Spitznagel of Fort Walton Radiator and Auto Air of Fort Walton Beach, Fla., a board member for the Mobile Air Conditioning Society, found seminar on customer service helpful during the recent MACS show in Orlando, Fla. because it offered techniques on how to handle customers.

Interviewed by Elliot Maras, editor of Professional Tool & Equipment News, Spitznagel also found a state of the industry seminar interesting, particulary the finding that the average car having air conditioning repair job is nine years old. To listen to the podcast, click the bar.