The Mitchell 1 SocialCRM customer retention and new customer acquisition service is dedicated to providing the best and most comprehensive way of reaching an entire customer database with a unique marketing message, while attracting new customers through authentic reviews and increased Internet visibility.
Key features of the SocialCRM service include:
- Automatic customer reviews
- Low-score review alerts
- Service reminder emails (including mobile version)
- Appointment request scheduling links (including mobile version)
- Customer reviews and reputation management (including mobile version)
- Search-engine-friendly review content and review links
- Social media marketing & content management
- Unlimited targeted e-mail campaigns
- Dedicated marketing support consultant
SocialCRM also features a recurring target marketing e-mail campaign that automatically reminds customers about recommended auto-repair services that were not completed during their last shop visit and mobile optimization that improves the effectiveness of the service reminder emails, thank-you emails, appointment requests and customer reviews when viewed on mobile devices.