Team AVI recently unveiled two training products from AMI-approved Instructor George Witt. In Survival Skills For The Service Advisor, Mr. Witt helps service advisors develop people and selling skills focused on maximizing shop profitability. Topics of the 1-3/4-hour video include:
- Repair flow scheduling.
- Selling maintenance.
- Dealing with price shoppers and the argumentative customer.
- How to turn the price shopper phone call into a sale. A manual and customizable service forms are provided. In the 1-1/4 hour Becoming The Manager Everyone Wants To Work For, Witt tackles a number of personnel management topics focused on improving shop efficiency and profitability. It comes with 2 manuals and customized forms. Shop owner and instructor George Witt says you can never have too many donuts when running your repair shop, because in order to manage it well, you need to take frequent donut breaks. So Automotive Video, Inc. partnered with Witt in producing a 1-1/2-hour program that covers 12 stand-alone tips for improving customer satisfaction, reducing stress and growing profits. The video tackles topics like learning how to deal with problem customers, selling lists and diagnostics, as well as generating greater awareness in your community. The video is approved by the Automotive Management Institute.