Service Opportunities Learning Days, or Sold15, has announced the agenda for the 2015 event. Sold15 will begin at noon on Sunday, January 25, 2015 at the Mirage Resort and Casino, Las Vegas, Nevada. This will be the third year for this event, which has previously held over 300 service shop owners and managers. This year, Sold is expanded and reaching out to a much larger audience.
Robert (Bob) Greenwood will conduct a Heavy Duty Workshop Business Management Session focusing on “Elevating Service Excellence” and “How Productivity Mathematics Measures Service Results” on Sunday at noon .
He will address topics including:
- The direction the industry is going: Elevating Mechanics to Professional Technicians.
- The five building blocks required to assure change in a heavy duty shop environment: vision, ability, motivation, resources and an action plan.
- Business procedures and formulas that focus on net income development.
- Competitive pricing for profit: the most important formula for success that no one has ever heard of.
- Heavy Duty Shop Site Efficiency: What is it? How is it calculated? What does this specific number mean to the team?
- Cost to the business: wage perception vs. wage reality.
- Technician wages vs. profits generated. This number will probably be a surprise.
- Two non-negotiable staff attributes required to build the right shop culture.
- How to establish internal service accountability, which can lead to client satisfaction.
- Key attributes for a successful shop from management to building long-term success.
- Setting the right objectives to build a client-structured heavy duty shop business.
Mr. Bob Greenwood is an internationally recognized expert in shop management and efficiency. He has been awarded the Northwood University Automotive Aftermarket Management Education Award for 2003. He also was awarded the Queen Elizabeth II Diamond Jubilee Medal for Industry Professionals who have distinguished themselves as highly respected by community and industry leaders.
The management program will be followed by a cocktail hour for attendees to have the opportunity to meet Bob, as well as the presenters for the Monday morning program.
On Monday, January 26, at 8:00 AM Leo Thomason, co-founder and executive director of NGVI (Natural Gas Vehicle Institute), will reveal top maintenance priorities for repair shops regarding natural gas vehicles. Because of the contact with natural gas vehicle systems and storage, maintenance technicians must have full knowledge of how these fuel systems work and how to safely perform maintenance and repairs. Leo is an expert in natural gas fueling and vehicle technology.
The topics to be discussed include:
- Properties of natural gas and how it differs from liquid fuels.
- Safe working practices for technicians.
- NGV fuel system operation.
- Industry best practices for known safety issues.
- Vehicle facility requirements for safely maintaining and repairing natural gas vehicles.
On Monday at 9:20 AM, top executives from: Hendrickson International, Hutch Industries, Reyco/Granning and SAF Holland/Neway (OEM) and top executives from: ATRO, Automann, Dayton and Triangle (Aftermarket) will commence in an Original Equipment Manufacturers vs. Aftermarket panel discussion. The discussion will be moderated by Tom Smego, SKF Industries Director of Canadian and U.S. Aftermarket Sales. This panel discussion will include topics such as design alterations, distribution channels, and much more. A survey will be sent to all members of ACOFAS, Fleet Pride, HDA-Truck Pride, SSA, TARA and Vipar Heavy Duty asking for relevant questions. We welcome questions from the attendees provided they have been previously submitted for relativity.
On Monday at 10:40 AM, the top five tools for the 2014 year will be showcased. This segment will be hosted by Tony Molla, vice president of communications for ASE.
Prior to November, 2014, SOLD15 will be conducting a survey amongst technicians from ACOFAS, Fleet Pride, HDA Truck Pride, SSA, TARA, Vipar Heavy Duty, and readers of Fleet Maintenance, Truck Parts & Service, and Heavy Duty Trucking magazines. This survey will ask: Which tool has most positively impacted your job in the last year? We will tabulate the survey answers and ask the manufacturers of the top five tools to present their product to the attendees.
The program will conclude at noon on Monday. Please visit www.sold15.info for updates.