Pep Boys selects Mitchell 1 for OEM and experience-based repair info

June 10, 2014
The company has selected ProDemand with SureTrack as the source for OEM-based and expert information for its 800 locations in 35 states and Puerto Rico.

Mitchell 1 announced that The Pep Boys- Manny, Moe & Jack, a leading national automotive aftermarket service and retail chain, has selected ProDemand with SureTrack as the source for OEM-based and expert information for its 800 locations in 35 states and Puerto Rico.

In a single lookup, ProDemand delivers complete OEM repair information along with real-world, experienced-based knowledge from SureTrack. Advanced search technology developed by Mitchell 1 integrates the data to provide comprehensive, categorized repair information in a user-friendly interface, making it easier than ever for automotive technicians to quickly find the information they need to complete repair jobs faster and with more confidence.

“Our technicians love ProDemand,” said Stacey Hamilton, director of operations customer engagement for Pep Boys. “Our entire organization is happy we made the change to ProDemand for our OEM service information with real fixes. It’s another way that we can help our technicians work more efficiently.”

The partnership gives all Pep Boys locations access to the features in ProDemand, including best-in-class color wiring diagrams, the latest TSBs and recalls, procedures and specs, integrated estimating, along with SureTrack’s commonly replaced parts data, guided component tests, extensive library of wave forms, and interactive community of professional technicians. Pep Boys provides service for more than six million vehicles and vehicle owners each year.

“We are delighted to partner with Pep Boys, one of the most respected brands in the car care business, to provide their affiliated service and repair facilities with access to ProDemand, Mitchell 1’s all-in-one solution for repair information and diagnostics,” said Dave Ellingen, president of Mitchell 1. “Our ongoing goal is to help our partners and customers succeed for the long-term by providing them with solutions that make their jobs easier. With the adoption of ProDemand, Pep Boys demonstrates its commitment to providing their shops with tools that not only simplify their tasks, but also help them increase efficiency and accuracy.”

To learn more about ProDemand, visit http://www.mitchell1.com/ProDemand or call Mitchell 1 at (888)-724-6742.

Sponsored Recommendations

ZEUS+: The Cutting-Edge Diagnostic Solution for Smart, Fast, and Efficient Auto Repairs

The new ZEUS+ simplifies your diagnostic process and guides you through the right repair, avoiding unnecessary steps along the way. It gives you the software coverage, processing...

Diagnostic Pre- and Post-scan Reports are Solid Gold for Profitability

The following article highlights the significance of pre-scans and post-scans, particularly with Snap-on scan tools, showcasing their efficiency in diagnosing issues and preventing...

Unlock Precision and Certainty: TRITON-D10 Webinar Training for Advanced Vehicle Diagnostics

The TRITON-D10 lets you dig deep into the systems of a vehicle and evaluate performance with comparative data, systematically eliminating the unnecessary to provide you with only...

APOLLO-D9: Trustworthy Diagnostics for Precision Repairs

The APOLLO-D9 provides the diagnostic information and resources you need to get the job done. No more hunting through forums or endlessly searching to find the right answers. ...

Voice Your Opinion!

To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!