The ASA-Midwest will hold a dinner meeting with a session on telephone techniques on Jan. 23 at Syberg's Restaurant, 2430 Old Dorsett Road in Maryland Heights, Mo. The cost is $20 for members and $25 for non-members. Margie Seyfer will speak on power phrases to use on the telephone, including how to use voice energy, properly greet customers over the phone, and calm an angry customer.
For information call Jeff Coffey with Coffey Automotive (636-947-4709), Kevin Thomas with Kevin's Car Care (636-464-1200), or Sheri Hamilton with ASA-Midwest (816-781-5801).
