The number of shippers not concerned by carrier CSA scores has increased from 15 percent to 22 percent. These are approximately the same numbers as in May 2012. It is troubling that the number of shippers not concerned by CSA scores significantly outweighs the number of shippers who are concerned – 22 percent to 16 percent.
“We are at a loss to explain the increase in shippers not concerned. One possible explanation is that shippers simply do not use CSA scores as a determinant in choosing a carrier,” commented Richard Mikes, TCP Partner.
It is likely that many shippers still do not believe CSA scores reflect the actual safety of a carrier. More smaller carriers than larger carriers reported that their shippers are not concerned about CSA scores - 27 percent vs. 20 percent.