Meritor, Inc. is expanding its first wholesale aftermarket parts outlet in North America to provide OEM dealers, warehouse distributors and area rebuilders with a complete parts selection and fast delivery of all-makes drivetrain components and related replacement parts.
The Edmonton-based Drivetrain Express outlet, which opened initially in 1999 as a Mascot remanufacturing distribution center, offers a one-stop source for remanufactured drivetrain parts and four-hour delivery or pickup from time of ordering within a 60-mile (100 km) radius.
"A truck operator who needs a component replacement simply cannot wait days for parts to be shipped — it’s a ‘today’ business where every minute counts," said Brad Begley, director, corporate accounts, Meritor Aftermarket. “The company’s in-depth market knowledge — from new parts, to all-makes, to remanufactured units — enables us to expand our support and service to customers who need the right parts now.."
The Drivetrain Express outlet stocks an extensive inventory of Meritor’s branded aftermarket components, including an all-makes suite of made-to-order Mascot drive shafts and driveline components such as U-joints, center bearings, shaft tubing and yokes; Euclid clutches; and Meritor genuine and AllFit drive axle and transmission components.
"As a global aftermarket leader, Meritor continues to bring innovations to the marketplace," said Pedro Ferro, senior vice president and president, Aftermarket & Trailer for Meritor. "The renovated Edmonton outlet is another extension of our customer-focused solutions. We will continue to be innovative in the way we serve our customers and will consider adding more parts outlets in North America as market demand dictates.”
In addition to customer care centers in Florence, Ky., and Brampton, Ontario, Canada, Meritor offers support through meritorpartsonline.com, comprehensive catalogs, onsite mobile training and online training, warranty support, order-tracking, and its Real Deal support services. Meritor continues its broad customer representation through one of the industry’s most comprehensive field sales/service organizations.
The company’s aftermarket field staff will supply Edmonton-area customers with complete information packets that include catalogs, brochures and FAQs to help streamline the parts purchasing process.
Drivetrain Direct Previously Introduced
As a precursor to Drivetrain Express, Meritor introduced a comprehensive all-makes aftermarket drivetrain program called Drivetrain Direct in January 2013 to meet the parts needs of drivetrain rebuilders. Drivetrain Direct provides customers in the United States and Canada with drivetrain component expertise through Meritor’s Customer Care Centers. All-makes drive axle and transmission parts, clutches, drivelines, and manual and automatic transmissions are available through Drivetrain Direct.
The program, and necessary support processes, will be available mid-February and provide customers with a host of resources, including drivetrain component experts through the Customer Care Center and...
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