Decisiv, Inc. announced the availability of a white paper that presents an in-depth look at how its Service Relationship Management (SRM) platform improves service quality to reduce service delays and enhance asset utilization.
The white paper highlights survey and customer data about quality levels of trucking service, which are currently equivalent to airline baggage handling systems. The paper concludes that with more than 84 percent of the time associated with service and repair events needed for coordination, communication and other "non-wrench turning" activities, improvements to the quality of the process will result in improved asset availability and bottom line financial performance.
"While the North American trucking industry is addressing significant challenges from rate pressures, thin margins and volatile fuel prices, there is still little attention being paid to the days out of service associated with service and repair events," said Dick Hyatt, president of Decisiv. "The application of the Decisiv Service Relationship Management platform to service and repair programs not only eliminates inefficiencies in the commercial vehicle service process but also provides a framework for understanding how this really impacts the entire trucking supply chain."
Covered in the Decisiv white paper are the following topics:
Quality and Process Improvements - How SRM is a collection of techniques for managing communications and information access across the entire service supply chain to improve efficiency of the service cycle and optimize the return on assets.
Efficiency Metrics for Defining SRM - How SRM increases revenue and productivity by enabling a collaborative service event and improved process management through more effective Transaction, Value and Quality efficiency for internal shops and external service providers.
Benefits of Implementing SRM - How the implementation of an SRM platform to service and repair programs can eliminate inefficiencies while providing a competitive and financial advantage for forward thinking fleets.
This is the first in a series of white papers by the Decisiv Advantage consulting team. The next paper will focus on the specific financial metrics for clearly measuring the impact of Days out of Service (DOS) on a fleet.