Birmingham was named Kenworth's 2012 PACCAR MX Engine Dealer of the Year for the United States and Canada during the Kenworth Dealer Meeting held recently at the PACCAR Engine Company's manufacturing plant in Columbus, Miss.
The award recognizes the Kenworth dealer that excelled in 2012 at assisting customers to specify the PACCAR MX engine in their new Kenworth trucks, while achieving high customer satisfaction by providing outstanding engine support through trained technicians and sales personnel, ample PACCAR MX parts inventory and specialized service bay tooling.
"We're proud that two out of every three Class 8 Kenworth trucks we sold in 2012 was powered by a PACCAR MX engine," said Bob Mitchell, CEO of Truckworx Kenworth – Birmingham, which also operates Kenworth dealerships serving Dothan, Huntsville, Mobile, Montgomery and Thomasville Ala., and Jackson, Miss. "To support customers after the engine sale, we have made significant investments in PACCAR MX technician training, state-of-the art diagnostics equipment and parts inventory. It's a very nice honor to be recognized with this award."
Kenworth's constant commitment for superior dealer service is demonstrated by Kenworth receiving the "Highest in Customer Satisfaction with Heavy Duty Truck Dealer Service, Two Years in a Row", according to the J.D. Power and Associates 2011-2012 Heavy Duty Truck Customer Satisfaction Studies.
"More than 17,000 Kenworth Class 8 trucks with the PACCAR MX engine are now in operation in various customer applications throughout the United States and Canada," said Gary Moore, Kenworth general manager and PACCAR vice president. "Truckworx Kenworth – Birmingham worked closely with customers to communicate the many benefits of the PACCAR MX engine in 2012. They were a leader among Kenworth dealers in achieving an outstanding rate of customer acceptance for the PACCAR MX engine and providing exceptional customer support."
Kenworth anticipates even further proprietary engine adoption and customer acceptance with the PACCAR MX-13 engine in 2013. The PACCAR MX-13 offers enhanced fuel economy up to 3.5 percent and is designed for linehaul and vocational heavy duty truck operators.
In addition to its fuel efficiency, the engine offers high reliability and durability, lightweight design, and low cost of ownership. The PACCAR MX-13 is rated up to 500 hp and is the first 13-liter class engine rated up to 1,850 lb-ft of torque. It is available for Kenworth Class 8 models, including the T660, T680, T700, T800, T880 and W900. The PACCAR MX-13 is assembled at the PACCAR Engine Plant in Columbus, Miss.
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Award given out at the PACCAR Engine Company manufacturing plant in Columbus, Miss.
Council comprised of leading Kenworth service managers in the USA and Canada.