Mitchell 1

ProDemand from Mitchell 1 includes preview of SureTrack

With a subscription to Mitchell 1's ProDemand repair information, professional technicians now have access to a free preview of Mitchell 1's newest product, SureTrack, which the company claims is the most comprehensive source of knowledge for professional technicians.

SureTrack is an easy-to-search system that technicians can use to quickly find diagnosis and repair information about real problems on real vehicles. "Knowing what others have experienced in servicing vehicles with similar symptoms to the vehicle in your bay can really improve both the quality of the diagnosis and the throughput of vehicles in your shop," said Ben Johnson, director of product management for Mitchell1.

SureTrack includes not only the parts that tend to fail and the symptoms they exhibit, but also includes indicators of the mileage at which these parts commonly fail. Tips are included to help the technician validate component operation with component tests and comparison values.

"SureTrack puts all the information in a single location, so technicians no longer have to search multiple databases with multiple logins and subscriptions to find the information they need to complete the repair efficiently and accurately," added Johnson. "Integrating this powerful tool with the industry-leading OEM repair information included in ProDemand gives shops an end-to-end solution for diagnosing, estimating and performing the needed repairs."

Key benefits of SureTrack include access to real-world diagnostic information through a single lookup:

  • Real-world fixes written by technicians
  • Most commonly replaced parts with mileage failure trends based on real repair orders for the specific vehicle and diagnosis
  • Guided component tests
  • Waveform and graph library from actual on-vehicle tests
  • Life-line access to a community of expert technicians

This special preview of SureTrack is available to ProDemand subscribers at no additional cost during the preview period through September 2013. Technicians will have access to all the features of SureTrack for several months while Mitchell 1 continues to enhance the product during the preview phase.

In addition, current OnDemand5 customers who upgrade to ProDemand, as well as all new customers who purchase ProDemand, will also have access to SureTrack for free during the preview period.

Additional information is available at mitchell1.com/suretrack or by calling Mitchell 1 sales at 888-724-6742.

 

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