Subaru, Toyota, GM and Nissan executives outline service requirements during VISION meeting in Overland Park, Kan.

OEM executives note service training requirements challenge the aftermarket.

“NASTF, too, needs to reach out,” said Skip Potter, NASTF executivedirector announcing his recent membership in the Automotive Training Manager’s Council (ATMC). “It is NASTF’s strategy to engage with them to efficiently and effectively close the education component of the service-readiness gap. In fact,” he continued, we seek partnerships with any industry organization that has the existing mandate and resources to help close the gaps between dealership and independent capabilities.”

The slides for the two panel discussions may be viewed from the NASTF website at

In addition to the service-readiness topic presented during the Spring 2013 NASTF general meeting, other content filled the afternoon program. The opening presentation, "Why Automakers Should Support Aftermarket Telematics," by Charlie Gorman, chairman of NASTF and president of the Equipment and Tool Institute noted that quality new cars sold by today’s OEMs are becoming quality used cars serviced in the aftermarket.

“Embracing aftermarket diagnostic solutions,”said Gorman, “pays dividends because it makes for happy owners; and happy owners have a tendency to become loyal to the brand”. Gorman described, in detail, a technical strategy which would consolidate competing telematics technologies into one, efficient network, taking advantage of the creative free marketplace in developing multiple solutions to benefit the consumer.

To close the afternoon program, NASTF committee chairs participated in a panel format to discuss their charters and initiatives with the NASTF executive director and the audience. Bob Chabot (collision committee), John Cabaniss (communications committee), Karen Miller and Rob Morrell (education committee), Steve Douglas (service information committee), Greg Potter and Donny Seyfer (equipment and tool committee) and Mark Saxonberg (vehicle security committee) participated. Committee reports and meeting summaries which are normally presented at the general meeting are made available from the webpage of the individual committee. For the charter, meeting notes, the roster and committee responsibilities, visit
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