During the annual American Truck Dealers (ATD) Conference, Hino Trucks announced it has reached a new milestone by signing its 200th dealer point in the US. Continued high demand for the medium duty truck line-up, an expanded product offering with the addition of its new class 5 cab-over and a growing population of units in operation has driven the need for the dealer network growth.
"Our plan for 2013 is to add dealer points in at least 12 priority markets and to continue to grow our dealer network in order to service our customer base and maintain our high level of customer
service. These additions will provide us dealer points strategically placed across the United States, in areas of high volume medium duty truck population, as well as the ability to service our growing customer base in the smaller markets", said Debbie Morello, Manager, Dealer Operations for Hino Trucks.
As America's fastest growing medium duty truck company, and with the addition of the new COE
diesel and diesel-electric product line, our dealer network is armed with a product lineup that offers the lowest total cost of ownership, superior fuel economy, environmentally-friendly and unmatched reliability.
Hino dealers are committed to achieving excellence in customer service and are the cornerstone of Hino's award-recognized customer satisfaction. Hino Trucks was recently ranked "Highest in
Customer Satisfaction Among Conventional Medium Duty Trucks" by J.D. Power and Associates in the Medium-Duty truck Customer Satisfaction Study for a third consecutive year. The study
measures overall satisfaction with both the product and services received from an authorized truck dealer.
Six factors comprise the service index: service facility; service quality; service advisor; service initiation; service delivery; and service price.
Truck manufacturer ranks highest in customer satisfaction with conventional medium duty engines, four years in a row; and conventional medium duty trucks, two years in a row.