Hino Trucks' latest round of accolades from J.D. Power and Associates, including a five-for-five consecutive highest ranking for the Hino medium-duty engine, reaffirms that when it comes to the voice of the customer or customer satisfaction with medium duty truck engines and transmissions, Hino consistently ranks highest in customer satisfaction, according to the company.
The current awards are, Hino Trucks ranks "Highest in Customer Satisfaction with Conventional Medium Duty Engines", five years in a row and Hino Trucks ranks "Highest in Customer Satisfaction among Conventional Medium Duty Trucks", three years in a row, according to the J.D. Power and Associates 2012 Medium Duty Truck Customer Satisfaction StudySM. No other medium duty engine can make this claim.
Engine Satisfaction - Five Years Running
According to J.D. Power and Associates, a customer's perception of their truck engine's performance is the most important factor of overall truck satisfaction. The Model J08E engine is offered in two ratings including 220 hp, 520 lbs ft torque at 1500 rpm and 260 hp, 660 ft/lbs torque at 1500 rpm.
The J.D. Power and Associates 2012 Medium-Duty Engine and Transmission Satisfaction Study, now in its fifth year, measured customer perceptions of 201 model-year Class 5, 6 and 7 trucks equipped with both gasoline and diesel engines.
Medium-Duty Truck Customer Satisfaction Study – Three Years Straight
The Study finds that reported fuel economy for medium-duty trucks increased 12 percent in 2012, compared with 2011. And, for a third consecutive year, Hino Trucks ranked highest in medium-duty truck customer satisfaction. The Medium-Duty Truck Customer Satisfaction Study measures customer perceptions of 2011 model-year Class 5, 6 and 7 commercial trucks.
For the truck satisfaction award, customers are surveyed on product and service. Highlights of the study include:
Hino improved 13 points year-over-year within the Product Index Ranking to reach the highest overall composite score of 820 out of 1,000 points. Within the product index, six factors are used to determine overall satisfaction: engine; warranty; cost of operation; cab and body; ride/handling/braking; and transmission.
- Warranty category - Hino made a 40 point jump in scoring to significantly lead that category. Hino Trucks offers an engine warranty of 5 years, 250,000 mileage coverage.
- Cost of ownership category – Hino ranked highest at 782 points which is well above 71 points above the industry average.
Glenn Ellis, Vice President of Marketing for Hino Trucks added, "We are once again thrilled with the results of the J.D. Power customer satisfaction study results. The results clearly showed higher overall customer satisfaction results for Hino engine technology; and we are pleased that our engine technology is leading the way in overall customer satisfaction.
"This truly validates our commitment to providing the highest; level of satisfaction, our customers will realize low cost of ownership."
Truck manufacturer ranks highest in customer satisfaction with conventional medium duty engines, four years in a row; and conventional medium duty trucks, two years in a row.
Continued high demand for the medium duty truck line-up has driven the need for dealer network growth.