AAA Northern California, Nevada & Utah Insurance Exchange selects Mitchell International for auto claims processing

Mitchell, a provider of technology, connectivity and information solutions to the property and casualty claims and collision repair industries, announced AAA Northern California, Nevada & Utah Insurance Exchange has chosen Mitchell as its exclusive provider of auto physical damage claims processing solutions. Under the terms of the agreement, the company will use Mitchell's WorkCenter to power all of their physical damage claims processing needs. This includes assignment, appraisal, total loss, compliance, audit, desk review, and shop communications and repair status with both Direct Repair Network (DRN) Program and non-network participating shops.

“To continue to be a top-tier claims organization, we must leverage best-in-class technology throughout the entire claims process,” said Mike Randall, vice president of claims at AAA Northern California, Nevada & Utah Insurance Exchange. “Mitchell was the vendor choice for us because we were pleased with the performance of its estimating and total loss products and also impressed with the reliability and configurability of the WorkCenter platform.”

By moving to Mitchell as its single solution provider, AAA Northern California, Nevada & Utah Insurance Exchange can create seamless business processes. The solution will allow the insurance company to send assignments to any shop regardless of whether they participate in AAA’s shop program, improve the accuracy of the insurer’s applications and tools, and reduce the re-keying of administrative data. AAA Northern California, Nevada & Utah Insurance Exchange also expects to benefit from configurable workflow options, event notifications, claims management system integration and robust, single-vendor reporting.

“We have seen an increasing number of customers seek the benefits of WorkCenter’s highly configurable end-to-end workflow options to improve the efficiency and accuracy of the claims process,” said Scott Kozak, senior vice president, sales and service at Mitchell International. “AAA Northern California, Nevada & Utah Insurance Exchange’s decision to leverage our estimating, total loss and now claims workflow solution is a testament to Mitchell’s industry leadership in claims management technology.”

Mitchell WorkCenter is an open, modular, and end-to-end physical damage claims settlement solution that powers all of an insurer’s physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting. To learn more, please go to