Decisiv, Inc., a provider of a highly scalable data and communications platform that is utilized to manage the service and maintenance of complex commercial assets, is expanding the functionality of its cloud-based service management solution to provide fleets with tools for internal service management.
"The next generation of the Decisiv Service Management Platform includes shop management features for internal operations similar to those in use by dealers, distributors and independent service providers," said Dick Hyatt, president of Decisiv. "Fleets using the service management platform to communicate and exchange service related documents with service providers over the web portal can use those capabilities internally to foster effective communication and
simplify data management. The result of using our advanced cloud-based architecture internally is reduced downtime for maintenance and repairs, and more effective cost management."
New internal service management features of the Decisiv Service Management Platform include:
Consolidated service management
The Decisiv Service Management Dashboard provides the ability to access a unit's consolidated service history, track service work in progress across company and service provider shops, request service from company shops, use workflow tools to assign tasks to personnel, receive consolidated status alerts and notifications for internal and external work and manage documents associated with service events.
New mobile check-in and inspection applications using QR codes or unit numbers enable shops to use mobile devices, such as a variety of smart phones and tablet PCs. Mobile Inspection data can include simple yard checks, a common inspection for every trailer, tractor or forklift, APU or reefer unit, or highly customized and extensive procedures for DOT, DVIR and other inspections.
Service operations related to the outcomes can also be pre-defined and selected from the inspection to automatically populate a service order.
Enhanced customer service and business operations
"Service provider customers of the Decisiv platform already benefit from its highly effective communication capabilities," said Hyatt. "With their valuable feedback and real world experience we have enhanced the platform to help them further reduce downtime for customers. From new mobile check-in and inspection capabilities, to an entirely new feature set to manage scheduled maintenance on behalf of customers, service providers can grow their businesses and serve their customers even more efficiently."
Decisiv's mobile customer service management includes a new mobile check-in and inspection applications to enable service providers to use mobile devices, such as a variety of smart phones and tablet PCs. The applications are triggered by scanning a QR code on the asset. This retrieves the asset's profile and enables the user to complete the check-in, perform a walk-around inspection and assign the case to the shop.
Mobile inspections can include a common inspection for every trailer, tractor or for that matter forklift, APU or reefer unit, or highly customized and extensive procedures for lease turn-in, DOT, and other inspections. Service operations related to inspection outcomes can also be pre-defined and selected from the inspection to automatically populate an estimate.
Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the leading provider of a Service Relationship Management (SRM) platform combining communication, collaboration and decision support...
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