When it comes to managing a dispersed, mobile workforce of professionals or a fleet of vehicles essential to transporting goods and services, businesses often face roadblocks to productivity and performance. That's why Verizon is enhancing Field Force Manager and Fleet Control to help companies achieve greater returns -- from managing mobile workforces to fleets on the street.
Verizon's enhanced offerings combine location management, cloud services and tablet-based solutions to meet the unique challenges in operating fleets. The offerings feature:
- A new version of Verizon's Field Force Manager, the company's flagship workforce management application, to help companies manage and empower employees in the field with mobile work tools and applications and new enhancements for use on 3G and 4G LTE smartphones, tablets across various mobile operating systems as well as enterprise-grade, rugged barcode-scanning devices.
- An enhanced Verizon Fleet Control application, which can now be combined with a rugged, secure enterprise tablet pre-loaded with transportation and company-specific applications to help manage fleets and operations in the field.
"Rising fuel and labor costs are making it increasingly challenging for businesses to meet profit targets while complying with government and industry regulations," said Mike Palmer, vice president of product strategy and global alliances for Verizon Enterprise Solutions. "Verizon recognizes the challenges and opportunities associated with getting mobile workforces safely and on time to their next destination. For many of our customers, the fleet is the core of the organization, and Verizon works closely with them to develop solutions that have a real impact on operations and ultimately the bottom line."
Field Force Manager Empowers Employees in the Field
Working with Xora, a leader in mobile workforce management solutions, and mobile solutions provider DecisionPoint Systems, Verizon is rolling out an advanced version of its workforce management solution that leverages the power of smartphones and tablets to provide employees with more work tools and mobile applications in the field, including electronic forms, location-based services, mobile timecards and job dispatch.
The enhancements includes substantial design, functionality and feature enhancements that make the software even easier to use and provide faster and easier ways to access and share critical data about the business, including giving managers near-real time visibility into operations through a cloud based management application. Workers in the field can now easily clock into shifts, accept jobs and update status when completed, and submit electronic forms with barcodes, pictures and signatures for proof of service. At the same time, their managers – using cloud computing technology – can keep tabs on business activities in the field and make quicker decisions, such as rerouting the nearest worker to a new job when a customer needs service.
Verizon is working with DecisionPoint Systems to offer Field Force Manager as a turnkey mobile business solution encompassing professional services and mobile device management on rugged enterprise devices connected through machine-to-machine data plans.
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