Quik Video, LLC created a way for automotive technicians to visually share repair needs with customers. With Quick Video, technicians can shoot videos of the vehicle repair process and share them online so the customers can see with their own eyes.
“The technician will show the consumer, via video and sound, what the problem is,” said Jack Gardner, Quik Video’s chief operating officer and a 30-year veteran of the car business. That, he said, should help customers to be more willing to sign off on repairs, which in turn means more revenue for auto repair shops.
According to Google Inc., Gardner said he found only about one-third of customers who bring cars in for maintenance give the go-ahead for repairs, mainly because they don’t trust their technicians.
Gardner said, Quik Video can help if the repair shop uses it consistently. He also said a customer who has seen videos of every scheduled maintenance visit will tend to believe the technician when he recommends needed repairs.
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