Meritor’s meritor.com aftermarket group used the occasion of Heavy Duty Aftermarket Week (HDAW) 2014 to unveil its mobile training with two new training trucks. These vehicles will deliver onsite product and systems education to warehouse distributors, independent service garages and fleets in the United States and Canada.
Held in Las Vegas in late January, the annual HDAW is the largest North American gathering of the independent heavy duty aftermarket.
Meritor is a leading global supplier of drivetrain, mobility, braking and aftermarket solutions for commercial vehicle and industrial markets.
Each of the Nissan high-roof NV3500 trucks, wrapped in eye-catching Meritor decals, will offer hands-on training to service managers, shop supervisors, service technicians, maintenance directors, drivers and dealer-fleet trainers for drivetrain and undercarriage aftermarket components.
Meritor designed the training trucks to meet the immediate needs of North American customers for aftermarket products and systems.
“We’ve been hearing loud and clear that our (aftermarket) customers want more product education,” said Rick Martin, senior manager, aftermarket training, Meritor. “During the first 12 months, training will focus on braking systems, which will help the industry manage through changes and new demands.”
Training sessions have been set and more will continue to be scheduled. A training schedule will be released shortly.
First training focus
Meritor expects its training efforts to play a key role in contributing to fleets’ safety records, Martin said. The mobile training trucks will deliver instructor-led training on brakes and brake systems during 2014.
Training will cover regulations established by the Federal Motor Carrier Safety Administration (FMCSA), he noted. The curriculum will include an overview of the Federal Motor Vehicle Safety Standards (FMVSS 121) stopping distance requirements, reduced stopping distance regulations and the new CSA (Compliance, Safety, Accountability) structure.
Both training trucks are equipped with video monitors and working air systems boards, as well as actual brake hardware.
For hands-on training purposes, each truck will have actual cam and air disc brake hardware, friction and wheel ends, air valves, air dryers, Meritor WABCO stability control systems, electronic diagnostics, automatic traction control, anti-lock brakes and collision mitigation systems.
Types of training
For maximum effectiveness, Meritor will offer two styles of training sessions:
- City-wide training with two three-hour sessions covering eight distinct brake subjects at hotels in select major cities, conducted by Meritor’s Martin.
- One-on-one clinics at fleets, dealerships and warehouse distributor locations across the U.S. and Canada, conducted by DriveForce district managers.
DriveForce is Meritor’s field support team handling commercial vehicle needs from cradle to grave. It serves the North American market with a combination of sales, service and aftermarket representatives.
In addition to customer care centers in Brampton, Ontario, and Florence, Ky., Meritor offers after-the-sale support through www.meritorpartsonline.com, comprehensive parts catalogs, online learning management system training, warranty support, order-tracking and the Real Deal support services.
Meritor’s Real Deal helps warehouse distributors improve profitability.
Meritor continues its broad customer representation through one of the industry’s most comprehensive field sales/service organizations, said Martin.
Newly branded field sales and service organization
With unique services package
In-person training courses are offered at Meritor Tech Training Center in Troy, Mich. and led by the Meritor DriveForce Training Group.