Navistar has introduced OnCommand Connection, a vehicle support program that provides commercial truck operators with visibility to important vehicle information while the vehicle is on the road.
Integrated with Navistar’s MaxxForce engines, made capable as a result of Navistar’s vertical product integration, and leveraging the OnCommand suite of after sales support services, OnCommand Connection uses truck performance data to proactively interpret and anticipate needed maintenance.
“OnCommand Connection is an example of how Navistar develops innovative products that help customers improve vehicle uptime,” said Phyllis Cochran, president, Navistar Parts. “We created OnCommand Connection to help convert unscheduled maintenance into scheduled maintenance so customers can keep trucks on the road.”
OnCommand Connection works through a device installed in the vehicle. The device detects engine events and vehicle service requirements through engine performance data on the engine control module.
When an alert is detected, a message is sent to the Navistar OnCommand Customer Support Center.
An OnCommand Repair Advocate then identifies the closest International dealer, confirms the needed parts and tools are available, and contacts the customer to schedule the needed maintenance appointment.
Navistar’s OnCommand Repair Advocates help customers manage and expedite maintenance and repairs.
“OnCommand Connection will give our Repair Advocates a jump start by proactively detecting maintenance and service needs,” said Vaughn Allen, vice president, Navistar Global Service. “Ultimately, this service will lead to greater support and vehicle uptime for International customers.”
With nearly 800 locations throughout North America, International trucks boasts one of the largest service and support networks in the industry, and many of the locations offer extended service hours for added customer convenience.
OnCommand Connection is currently being piloted, and will be available standard on model year 2013 International ProStar+ trucks with a free two-year subscription to the service.
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OnCommand Connection is the first single remote diagnostics portal with an open architecture platform